Tenant FAQs

How Do I Report A Maintenance Item?

For non-emergency maintenance, please fill out a maintenance request online at www.floridacoastalrentals.com. If the item is urgent and it is during regular business hours (Monday – Friday, 8:30 a.m. to 4:00 p.m.), call our office at (904) 249-7676 or your Property Manager to report the problem. Be sure to state that you have a maintenance emergency. For emergencies after business hours, call the office, select your Property Manager and follow the voice mail instructions to leave a message that will page your Property Manager. For police or fire emergencies, dial 911 before calling us.

What Is Considered An Emergency?

The following are examples of maintenance emergencies:

  • The main sewer line is backed up.
  • A pipe broke and water is leaking into the home
  • The AC or heat are not working
  • The refrigerator is not working.
  • There was a break-in and you have an unsecured entrance to the home.

If it is after 5:00 p.m. and before 9:00 a.m. and the call is not an emergency, you could be charged for the call.

Can I Be Charged For Maintenance At The Property?

Yes, if resident damage or neglect causes the problem, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I Install Cable Or Satellite TV At The Property?

Generally, yes. However, you must first obtain written permission from Florida Coastal Jacksonville Realty. No dish should be installed on the roof.

At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the street or from any other unit in the area. Any cost of installation is an expense of the resident.

Can I Install Extra Telephone Lines?

Generally, yes. However, you must obtain written permission from Florida Coastal Jacksonville Realty to do this. All costs of installing extra phone lines or using a different Carrier to install are the responsibility of the resident.

What Are My Rights To Privacy If The Landlord Wants To Enter The Property?

We will call you and will give you 24 hours notice if we need to enter the home. All maintenance appointments are scheduled with you in advance.

What Are The Policies On Smoking In The Property?

We have a no smoking policy in all our properties.

What Are My Responsibilities If I Leave Before The End Of The Lease?

Leases are for a set period of time. Please refer to your lease and contact your property manager for more information regarding your obligations. Let your property manager know as soon as possible of your intention to move out before the end of the lease.

Can I Sub-Lease The Property?

No. The lease agreement does not allow you to sub-lease.

Can I Rent A Steam Cleaner And Clean The Carpets Myself When I Move Out?

No. All carpets must be professionally cleaned, with a copy of the invoice submitted to your property manager at move out.

Can I Get A Pet After Move-In?

Contact your property manager to see if pets are allowed at the property. Certain breeds, such as Rottweilers, pit bulls and Dobermans are not allowed at any property. Puppies can be quite hard on a property and may not be acceptable. There is a pet addendum to the lease that must be completed and there are pet fees to be paid before a pet can reside at the property.

When And How Should I Give My Notice To Vacate?

It is important to refer to your lease for the specific terms in your residential agreement. In most leases, notice to vacate must be given in writing at least 30 days in advance of the end of the lease.

What Happens If My Roommate Moves Out Before The End Of The Lease?

If your roommate moves out, first they must submit a written notice to us. Second, tenants are jointly and severally liable to ensure that the rent is paid. It is the roommates’ responsibility to sort out their respective portions of liability and payment. Failure to pay the rent in its entirety just because a roommate moves out may result in eviction. Any proposed substitute roommate must fill out an application and undergo the screening process and be approved by Florida Costal prior to moving in. (NOTE: It is not our responsibility to act as a mediator in multiple tenant situations).

What Happens To The Security Deposit After A Roommate Moves Out?

Security deposits are collected as “security” for the property. No portion of the security deposit will be refunded individually. Any security deposit refunds to departing roommates must be worked out by the parties in question.

When Is Rent Considered To Be Late?

The rent is due on the first of the month. If the rent is not in our office by the fourth, it is late.

I Am An Excellent Resident And Take Good Care Of The Home. Can You Waive My Late Charges?

No. Fair Housing laws require that we treat all residents equally. We cannot decide if one resident is more deserving than another of waiving late charges.

Am I Required To Carry Renters Insurance?

We recommend that a resident carry this type insurance but it is not required. Furnishings and electronics, etc. are not covered under the homeowner’s insurance. The owner only carries insurance to cover the property structure.

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